Fernando

Team Leader / Supervisor ( BPO/ITO - Customer /Technical )

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (9 hours/day)

at $10.10/hour ($2,000.00/month)

College - Undergraduate

Last Active

March 20th, 2025 (8 days ago)

Member Since

May 26th, 2019

Profile Description

Dynamic Call Center Professional with 15 Years of ExperienceWith 15 years of dedicated experience in the call center industry, I have honed my skills in delivering exceptional customer service and leading high-performing teams. For the past 12 years, I have held supervisory and team leader roles, focusing on driving results and fostering a positive work environment.I am passionate about empowering my team through effective leadership and continuous development. My extensive background includes participation in various leadership training programs, such as:Emotional Intelligence in Leadership: Enhancing interpersonal skills to better connect with teaUpgrade to see actual infombers and improve morale.Conflict Resolution Techniques: Equipping myself with tools to handle challenging situations and maintain a harmonious workplace.Coaching for Performance: Learning methods to mentor teaUpgrade to see actual infombers, enabling them to achieve personal and professional growth.I bring a proven track record of improving team performance, implementing innovative processes, and achieving key performance indicators (KPIs). My commitment to excellence and ability to adapt to changing environments make me a valuable asset in any organization..