4+++ years Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

November 22nd, 2024 (3 days ago)

Member Since

May 22nd, 2019

Profile Description

Experienced Customer Service & Technical Support Professional ????
Welcome to my profile! With over 4 years of dedicated experience as a Customer Service Representative and Technical Support Specialist, I am here to bring top-notch assistance and satisfaction to your clients.
Why Choose Me?
Extensive Expertise: I have successfully resolved thousands of customer inquiries and technical issues throughout my career. My in-depth understanding of both customer service principles and technical troubleshooting enables me to provide holistic solutions.
Customer-Centric Approach: I believe in putting the customer first. Every interaction is an opportunity to create a positive experience, and I strive to exceed expectations in every engagement.
Adaptability: No two customers are the same, and I excel in tailoring my communication style to meet their needs. Whether it's a complex technical problem or a simple query, I am adept at explaining solutions clearly and concisely.
Problem Solving: Complex technical issues are like puzzles to me. I enjoy dissecting problems, identifying root causes, and implementing effective solutions. My troubleshooting skills have often been commended by both customers and colleagues.
Services I Offer:
Customer Support: Promptly and courteously handle customer inquiries, complaints, and feedback through various channels such as email, chat, and phone. I am skilled at turning frustrated customers into loyal advocates.
Technical Troubleshooting: Diagnose and resolve software, hardware, and connectivity issues with precision. From basic inquiries to intricate technical challenges, I have a proven track record of providing reliable solutions.
Documentation: I aUpgrade to see actual infoticulous about documenting customer interactions and technical solutions. This contributes to a robust knowledge base and streamlines the support process for both customers and fellow teaUpgrade to see actual infombers.
 Process Improvement: Having worked in fast-paced environments, I have a knack for identifying process bottlenecks and suggesting improvements that lead to enhanced efficiency and customer satisfaction.
 Past Experience:
TechMahindra Vcustomer - Customer Service Representative
Convergys Philippines - Technical Support Specialist
Clearsource Philippines - Senior Customer Support Agent
Education:
Bachelor's Degree in Business Administration -Roosevelt College
 Let's Connect:
I am excited to bring my expertise to your team and contribute to delivering outstanding customer experiences. Feel free to reach out to discuss your specific needs or to inquire about my availability. Let's work together to create happy customers and achieve your business goals!