IT Specialist / Customer Service

Overview

Looking for full-time work (8 hours/day)

at $3.00/hour ($528.00/month)

Bachelors degree

Last Active

November 17th, 2024 (today)

Member Since

May 13th, 2019

Profile Description

Experienced IT Specialist with over 2 years of hands-on experience in managing and troubleshooting complex IT infrastructures. Proficient in delivering excellent customer service, problem-solving, and implementing innovative technology solutions. Adept at collaborating with cross-functional teams to achieve organizational goals.

PROFESSIONAL EXPERIENCE 
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Stefanini Philippines, Inc. 

IT SpecialistUpgrade to see actual info

Providing technical support through phone and email to effectively address user concerns. My responsibilities included diagnosing software issues on various devices such as desktops, laptops, and peripherals, and then implementing restorative or maintenance measures to resolve these issues. I also conducted software installations, updates, and patches to ensure system functionality. Collaboration with fellow teaUpgrade to see actual infombers was crucial in troubleshooting and resolving complex IT problems. When confronted with particularly challenging issues, I would escalate them to the appropriate level of support. Additionally, I played a role in managing the helpdesk ticketing system, ensuring that issues were addressed promptly to maintain user satisfaction.

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Sykes Asia, Inc. 

Customer Service Agent Since Upgrade to see actual info 

Back office agents at Verizon often handle data entry tasks, which could include updating customer information, processing orders, and maintaining accurate records.
Responsible for processing customer orders for products or services, ensuring that all information is correctly entered into the system and that the orders are fulfilled accurately.