Administrative Assistant & Customer Service Manager

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

October 28th, 2024 (54 days ago)

Member Since

May 13th, 2019

Profile Description

WELL-ROUNDED & PROFICIENT about Customer Service Operations and Administrative Tasks
- Operations Manager
- Team Leader
- Quality Analyst
- Customer Service/ Technical Support
- Finance Administrator
- 14 years of experience in the BPO industry in the departments of Operations, Quality, Training, and Recruitment
- 2 years of experience in Finance Administration

In my experience, I fully understand the functions and importance of each department working together to achieve the organization’s success. Having said that, I do want to be able to contribute to the success in the best way I can, to whatever department my skills are needed.

I am Upgrade to see actual info Upgrade to see actual info, a mother, a wife, and a career woman seeking to establish a freelance job to have a balanced life. I have been working even before I graduated from college and pushed through to gain learnings from different departments of an organization and worked my way up, especially in the Business Process Outsourcing Upgrade to see actual infonetheless, I got solid work experience in the finance and accounting office doing accounts receivable, accounts payable, bookkeeping, payroll, and other tasks as assigned.

Detailed below are the skills I can offer you for your company’s success.

- Administrative Assistance
* Email correspondence
* Data Entry
* Light bookkeeping
* Schedule Management
* MS Office Utilization
* Reports preparation
* File Management
* Hiring and Interview

- Customer Service Management
* Lead a team of customer service /technical support representatives
* Answer customer service calls.
* Email support
* KPI Analysis
* Coaching and Feedback
* Facilitating Training & Refresher Courses

I am also very open-minded to new learnings and training that would expand my skills and increase my career value.
I would be excited to help and serve you soon. Please feel free to contact me anytime!