IT Support

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

November 26th, 2024 (today)

Member Since

May 8th, 2019

Profile Description

• Profile Summary:IT Support Specialist professional who has over 11 years of experience working within the different industry, specifically in 1st and 2nd line technical support. I am very enthusiastic, committed and have a hands-on approach to all my work. I am looking for new and exciting opportunities that will help me to further develop my technical and functional skills as well as allowing me to make use of my current skillset. I am qualified to industry standards and can provide references which reflect on my excellent work history. Summary of Skills:• Working with LAN/WAN and AP technology. • Supporting: Windows Server 2003/2008/2012, Windows 2008/2012 R2. • Windows XP/7/8/8.1/10. • Supporting MS Office 2003/2007/2010/2013/2016/O365• Familiarity with technically supporting DNS, DHCP, WLAN, VPN, FW, UTM, • Sophos, McAfee and other Antivirus Software. Certifications:• Palo Alto Accredited Certified Engineer (ACE) • ZyXEL Certified Network Professional (ZCNP) • ADTRAN Technical Solutions Associate (ATSA) • CLOUDU Certificate Cloud University (RACKSPACE) • Qualyst Guard Certified Specialist in Vulnerability Management  (QUALYST GUARD) • VMware Carbon Black Partner: Foundation• VMware Carbon Black Cloud Endpoint Standard Associate Analyst• Trend Micro Apex Central for Administrators• Trend Micro Apex One for AdministratorsEducation:BS Computer Science AMA Computer College, Davao City, Philippines – 2008 Work History:IT Helpdesk SupportFunction Eight LimitedApril 2021 – PresentDuties: • Support thru remote, call, email or chat via Team viewer, Anydesk & RDP for client O365 applications, Printers, Desktop, Laptop, MacOS, IOS & Android devices, VMwares, Antivirus application, Windows Servers, Firewall, Access Point\Wireless devices.• Coordinate\Liaise IT vendor for warranty services for F8 client.• Working with Freshdesk ticketing system.• Write reports after support for service rendered.• Follow up client for F8 pending support.• Coordinate with colleagues for proper escalation of support.• Follow support scope as per contract with Upgrade to see actual info Helpdesk Assistant SupervisorData Connect Technologies, PhilippinesJune 2020 – February 2021Duties: • Support thru remote, call, email or chat via Team viewer, Anydesk & RDP for client O365 applications, Printers, Desktop, Laptop, MacOS, IOS & Android devices, VMwares, Antivirus application, Windows Servers, Firewall, Access Point\Wireless devices.• Coordinate\Liaise IT vendor for warranty services for DCT client.• Working with JIRA Atlassian ticketing system.• Write reports after support for service rendered.• Follow up client for DCT pending support.• Coordinate with colleagues for proper escalation of support.• Follow support scope as per contract with Upgrade to see actual info Support Fujairah Aviation Academy, UAE February 2016 – November 2018 Duties: • Responsible for networking, network cabling, laptop & desktop repair, cctv, biometrics, Multifunction printer/network printer, SAP, MS Outlook, Windows & MAC OS installation and maintenance services. • Supporting user’s issues over the telephone and by email. • Maintain the company’s network infrastructure. • Procurement of IT Peripherals. • Providing support for student’s Ipads. • Configuration and testing of any new hardware and software.• Providing support for academy’s simulators, IP Telephone and Smartboards. • Management of the daily data backup and retrieval scheme. • Installation/configuration of NAS Open Media Vault. • Liaised vendor for IT purchases. • Provide training to new employees. IT OfficerAgway Chemicals Corporation, Philippines October 2013 – November 2015 Duties:• Responsible for networking, network cabling, laptop & desktop repair, cctv, biometrics, Multifunction printer/network printer, SAP, MS Outlook, Windows & MAC OS installation and maintenance services. • Supporting users issues over the telephone and by email. • Maintain the companies network infrastructure including company branches/Offices. • Configuration and testing of any new hardware and software. • Providing design for company’s brochure and labels • Management of the daily data backup and retrieval scheme. • Liaised vendor for IT purchases. • Provide training to new employees