Quality Assurance,VA,CS Support,Graphics design,Video Editor

Overview

Looking for full-time work (8 hours/day)

at $20.00/hour ($3,520.00/month)

Associates degree

Last Active

March 30th, 2025 (2 days ago)

Member Since

May 7th, 2019

Profile Description

Hi! I’m Angel, a dedicated Filipino freelancer with a passion for quality assurance and video editing.
Customer Support Background (3 years): I started my career in the BPO industry, where I assisted customers with billing inquiries, package tracking, delivery requests, and general customer service. My focus was always on providing exceptional service.
Quality Assurance Specialist (2014): I was promoted to QA Specialist, where I audited agent calls and chats to ensure they adhered to company guidelines and delivered excellent customer experiences. I also prepared detailed quality reports. I am a Yellow-Belt Lean Sigma Certified professional, always focused on improving processes.
Freelancing Experience (2019 - Present): I’ve been freelancing for 6 years now, specializing in QA while also pursuing my passion for video editing. Freelancing allows me to combine my love for quality assurance with creative work, making each project exciting._________________________________________________________________________________

Work Experience:

Video Editor & Motion Graphics Designer | Freelance
Nov 2022 - Present · 2 yrs 5 mosNov 2022 to Present · 2 yrs 5 mosCreative and detail-oriented Video Editor & Motion Graphics Designer with a passion for crafting visually compelling stories. I specialize in transforming raw footage into polished, engaging content that captivates audiences across various platforms.
???? Video Editing & Enhancement – Trim, clean, and refine video/audio for a professional and seamless finish.???? Motion Graphics & Animation – Design eye-catching text animations, kinetic typography, and engaging motion graphics to elevate storytelling.???? Content Repurposing – Refresh and optimize old videos for new formats and platforms.???? Audio-Driven Visuals – Create compelling videos using audio as the foundation.???? Advanced Post-Production – Utilize VFX, SFX, color grading, and audio enhancement to deliver high-quality results.???? Dynamic Visual Elements – Incorporate B-rolls, transitions, and animated graphics for maximum engagement.
Remote Quality Assurance Administrator – (Dec 2019-March 2022) - HomeBased
- Review new listings to ensure they are posted or rejected appropriately.
- Monitor ads on the website to ensure proper placement and adherence to guidelines

Remote Quality Assurance Specialist – (Aug 2019-March 2022) - Home-Based
- Sort mail and forward for order processing and shipping
-Organized files in the spreadsheet for report and data analysis
- Audit and monitor call to ensure quality guidelines are met.
- Communicate to operations via phone and email for quality feedback and recommendations. 

Remote Transcriptionist (May-July 2019) – Home-Based
- Listen and transcribed call recordings into the spreadsheet
- Validate customer contact information to ensure data and file accuracy

Transcom Worldwide (2014 – 2019) – Quality Assurance Specialist
- Audit and monitor agent calls both for local and remote UPS sites– including team leaders, SMEs, and trainers audit.
- Communicate with the Operations and Training team to help implement and ensure new hires, and tenured agents’ adherence to SOP.
- Participate in internal calibrations for Operations and attend external/corporate calibrations to ensure correct/clear understanding of ratings and processes. 
- Facilitate Escalation meetings with the client on and offshore together with the escalation team
- Generate reports for Site and Corporate Quality scores daily, weekly and monthly 
- Assist chat support and escalation group on the survey and audit analysis report

Transcom Worldwide (2013 – 2014) – Customer Support Specialist
- Assisted callers with Tracking packages and creating changes on their UPS delivery
- Communicate with local centers in the US to further assist callers 
- Has done floor support and answered supervisor calls as part of training with subject matter expert position.

Sykes Marketing Services (2010 – 2013-Financial Care Specialist
- Handled customer service, basic technical support, billing, and collections.

Certificate/s: Audio Editing using Audacity/Lean Six Sigma (Yellow Belt)