Jo-An

VA, Zendesk Specialist, CSR, Customer Success Manager

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Overview

Looking for part-time work (3 hours/day)

at $14.00/hour ($924.00/month)

Bachelors degree

Last Active

March 17th, 2025 (2 days ago)

Member Since

May 4th, 2019

Profile Description

I have several years of customer service experience including online, over the phone, solving complex issues and handling a team. For the last 5 years, I have been using different platform such as Magento, Livezilla chat support, Zendesk, Zopim Chat and Eway for refunds. I have been using Google Drive and other scheduler software for setting up appointments.
I have 8 years of experience providing 100% customer satisfaction and deliver outstanding results. Handled different LOB's such as customer service, live chat support, appointment setter, sales and order processing.
I am proficient both written and oral in English. Proficient in Shopify, Zendesk, Magento, Ontraport and other CRM's
I have a friendly, professional demeanor and a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service rep or for any additional projects you need assistance with.