Experienced Customer Service Support Professional who specializes in Workforce Management helping
developing businesses meet service level goals through optimized planning strategies and capacity, staffing
requirements down to reporting and analytics for efficient accounts management and operations. Overall 14
years of corporate work experience inclusive of 2 years in a work-from-home setup on a graveyard shift (US CST)
Experience: 5 - 10 years
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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