Joel
Customer Service Expert | Virtual Assistant | E-commerc
Verified
With Timeproof
Overview
Looking for full-time work (10 hours/day)
at $6.00/hour ($1,320.00/month)
Bachelors degree
Last Active
November 22nd, 2024 (yesterday)
Member Since
April 13th, 2019
Profile Description
Passionate customer service professional and virtual assistant with over six years of proven experience in delivering top-tier support across e-commerce, technical assistance, and client relations.
I thrive in managing Amazon and Walmart stores, resolving client concerns, and driving operational excellence. Proficient in industry-standard tools like Zendesk, Shopify, Hubspot, and Google Workspace, I streamline processes and provide innovative solutions to enhance customer satisfaction.
My expertise extends to non-voice technical support for VPN accounts, mentoring co-agents as a Backup-SME, and managing escalations to uphold service excellence. With a Bachelor of Science in Information Technology from Tarlac State University, I combine technical proficiency, analytical thinking, and a customer-first mindset to achieve impactful results.
Let’s connect and explore how I can contribute to your success! ????
Top Skills
Customer Support » Email Support
Experience: 5 - 10 years
I do have 6 years of great working experience providing customer service using GSuite and Zendesk.
Customer Support » Chat Support
Experience: 5 - 10 years
I have been working as a non-voice technical support for more than 6 years already.
Customer Support » Technical Support
Experience: 5 - 10 years
I have 5 years of great experience providing exceptional support to a VPN company via chat and ticket.
Other Skills
Project Management » Clickup
Experience: 1 - 2 years
Office and Administration » Google Workspace
Experience: 5 - 10 years
Office and Administration » Computer Literacy
Experience: 10+ years
Basic Information
- Age
- 28
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Moncada, Tarlac
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 39
- Influence: 7
- Steadiness: 26
- Compliance: 28
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.
Small Shop Dreams to Amazon Realities: Hershe’s Story
Hershe Fe Saloma is a rockstar Online Filipino Specialist Santo Tomas City, Batangas! She's a content maestro -- creating courses, emails, scripts, and more.
READ STORYEMPLOYERS
workers
talented va's
other
contact us
connect with us
