Customer Service Representative/ Virtual Assistant

Overview

Looking for gig work

at $6.00/hour

Bachelors degree

Last Active

January 28th, 2025 (21 days ago)

Member Since

April 8th, 2019

Profile Description

I am a seasoned customer service representative and operations virtual assistant who has tried a variety of customer support lines. I have interacted with clients through chat, email, and phone support. I consider myself hard-working and it is always my main goal to meet quotas, to meet survey scores, and every metric set by our leaders. I take pride in doing my work with excellence and integrity.

Here is a list of my skills mastered over the years:
- Navigating a knowledge base to answer customers' queries
- Editing / Proofreading Emails
- Answering support tickets (with the use of Zendesk and Bliss)
- Following up with clients/customers (sending thank you and other reminder emails)
- Data Entry in Word, or Google Docs
- Creating personalized email responses
- Formulating a personalized response to high-priority customers 

Additionally, I have almost two years of experience as a Logistics Virtual Assistant. Here are the skills I mastered on this job:
- Making sure drivers are on time for pickup and delivery
- Answering email queries promptly
- Representing our business professionally to customers
- Staying on top of any problems and making sure preventative measures are applied promptly

It has always been my desire to be excellent in everything that I do. Please feel free to contact me anytime. It will be my great joy to help you with your business!