Pertconsult International - Skyway Stage 3
Duties and Responsibilities as an I.T Support Specialist / Document Controller
Provide technical support, assistance for 250+ users in head office and project sites to ensure that all the workstations, printers, and peripherals are intact and
properly working.
Configures and setup computer hardware, software, printers and scanners, etc.
Repair the computer equipment and replacing the parts.
Responsible for the diagnosis and troubleshooting of IT resources.
Plans and undertakes scheduled maintenance and upgrades of IT resources.
Maintain a database system through servers.
Back up of Program Database, File Attachment & Working files server.
Set-up, configure and monitor Local Area Network (LAN), Wireless Area Network(WLAN), Virtual Lan (VLAN) on L2 and L3 Smart Managed Switch, Cisco IP Telephony, Load Balancing Router and VPN Service Router.
Coordinate with IT Admin for the approval of the IT Request, concerns and plan upgrades.
Perform diagnosis and troubleshooting of Network Infrastructure.
Responsible for the Maintenance, troubleshooting and enhancement of the Company Website.
Responsible for accurate filing of records, files and distributes all incoming and outgoing correspondence including mail and
Ensure confidential information and documents are handled with proper
discretion. Assign sequential numbering system in all records including
correspondence and electronic files back-up. Responsible for monitoring,
updating, storing retrieval and disposal of archived records. Responsible for
the distribution, issuance and control of documents. Maintain records of
document control. Responsible for updating Document Control Registry and the
issuance of documents to the organization. Maintain the documents and drawings under safe custody without any damage or
deterioration with easy traceability.
Knowledge, Skills and Abilities
LAN/WLAN architecture
Load Balancing Router configuration
VPN Service Router configuration
Cisco CLI using Packet Tracer.
Smart Managed Switches
Network Administration
Server Administration
Window Server 2008, Windows Server 2012, Windows Server 2016 and Windows Server 2019
Web Design
Researcher
Office 365 and Office 365 Administration
Google Suite <8efe80624d780eba0c6493ec45140364
Records and Document Management
Attention to Detail
Calendar Management
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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