E-commerce, Customer Service, Fulfillment, Admin

Overview

Looking for part-time work (4 hours/day)

at $6.00/hour ($528.00/month)

Bachelors degree

Last Active

March 20th, 2025 (today)

Member Since

April 3rd, 2019

Profile Description

Hard-working professional with more than 10 years of experience and proven knowledge of customer satisfaction, conflict resolution, and customer retention. Aiming to leverage my skills to successfully fill the Customer Service Role at your company.

I offer my clients exceptional service with various skills, which enables me to build trust and long-term relationships.  

  Summary:
1. Hardworking, highly motivated and a very reliable person
2. Strong desire to learn and grow with the organization
3. Able to work with minimum supervision
4. Enthusiastic about new ideas, challenges, and solutions
5. Drive, flexibility, and multi-tasking capability with the ability to thrive in a fast-paced team environment

****As an eCommerce Customer Service Agent:
-Order fulfillment in Shopify and Faires
-Answer call, email, and chat queries
-Handle all-related logistic issues
-Address Shopify, PP, and Stripes Disputes
-Social Media Management
-Product Sourcing and product listing
-Creating drafts and sending an invoice to wholesalers
-Experienced user of Shopify, Dropified, DSers, Reamaze, Shipping Easy, Faire

Tools:
-Shopify
-Faire
-Salesforce
-Freshdesk
-Dropified
-Dsers
-Zendesk
-Reamaze
-Helpscout
-Teelaunch and Printful
-Sorting Social
-AliExpress
-Dropfified
-Oberlo
-Mass fulfill -Shipping Easy
-Sl*cks
-Google drive, word, drawing, etc 

 Shopify Skills:
-Create a Store from Scratch
-Add contents and pages to the store
-Process cancelation, refunds, exchange, and drafts
-Creating Navigation Links
-Upload Products with Product Descriptions using Metafields, Tags, Varieties
-Add new collection, categories, etc
-Create Coupons or Discounts

****As a Travel Agent:
-Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
-Confer with customers to determine their service requirements and travel preferences.
-Assist clients in booking, canceling, and changing their travel itineraries, flight, hotel, cars, and tours
-Handle Inbound and Outbound calls
-Contact hotel, resort, and travel operators for client's needs like special requests, travel documents, and forms.
-Knowledgeable in using Salesforce, Freshdesk, Invoiced and Drupal