Virtual Assistance, and E-commerce Manager with 4 Years Exp.

Throughout my professional experience, I have honed my skills in responding to customer inquiries about products, assisting with troubleshooting issues, overseeing bulk orders and follow-ups, generating invoices, managing inventory, coordinating with the warehouse for customer appointments, processing material orders, and booking freight services.

I have experience creating product listings across various platforms such as Website, Amazon, eBay, and Walmart.com. I have also gained knowledge running Amazon PPC, managing campaigns, and collaborating with the team to enhance campaigns. My responsibilities have included processing orders on Beverly Hills Chairs website, Amazon, eBay, Newegg, and Walmart, as well as generating shipping labels on UPS.com/FedEx.com. I have addressed customer inquiries regarding technical issues and product functionality through phone calls, Facebook chat, and email. Additionally, I have developed and maintained sales tracking spreadsheets, inputting data into a database to compile and list sales. I have established and managed a reliable process for identifying and evaluating new product lines, which involves analyzing market potential, forecasting sales and profitability, determining price points, and implementing marketing strategies. Furthermore, I have overseen operations and export functions, communicating with suppliers, forwarders, and customs agencies to ensure the smooth and timely movement of goods from overseas.

I possess fundamental knowledge in keyword research, as well as on-page and off-page SEO optimization techniques.