Client Success and Operations Manager | Project Management and Digital Strategy
Dynamic and results-driven professional with extensive experience in operations, project management, and client success within the digital marketing landscape. Adept at leading cross-functional teams, optimizing workflows, and implementing scalable business strategies that drive growth and enhance client satisfaction.
Proven expertise in crafting and executing multi-channel marketing campaigns, including paid advertising, Pinterest marketing, and social media strategy, with a strong focus on performance analysis and ROI optimization. Skilled in streamlining project lifecycles, managing deadlines, and coordinating diverse teams to deliver measurable results on time and within scope.
With a hands-on approach to content creation, campaign execution, and performance tracking, I foster lasting client relationships while ensuring operational efficiency and continuous improvement. Passionate about bridging strategic planning and execution, I thrive in fast-paced environments where innovation and collaboration drive success.
Highly proficient in a range of digital marketing, project management, and design tools -
Productivity & Collaboration Tools:
- Google Workspace (Docs, Sheets, Drive, Gmail, etc.)
- MS Office (Word, Excel, PowerPoint)
- Slack
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- Whatsapp
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- Trello
- Asana
- Notion
- Basecamp
- Bloom Growth
- ClickUp
- Miro
- Toggl
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- Loom
Digital Marketing & Social Media:
- Meta Business Manager
- Triple Whale
- Pinterest
- Tailwind (Pinterest & Instagram Scheduling)
- Skedsocial (Social Media Scheduling)
Design & Content Creation:
- Canva
- Vistacreate
- Adobe Express
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- Mailchimp
- Hubspot
- Klaviyo
E-Commerce and CMS:
- Shopify
- Wordpress
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 10+ years
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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