Web Content Writer/Teacher/Trainer/Customer Service Expert

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

July 2nd, 2024 (6 days ago)

Member Since

March 9th, 2019

Profile Description

Web Content Writer/Manager since 2018 writing website contents and articles/blogs for Australian clients (companies for pest control, roofing, moulds, car mechanic servicing, carpet cleaning, and outdoor blinds).

I am a licensed professional teacher with a master's degree in Literature and Language Instruction. I worked for an international Business Process Outsourcing company for 10 years as a customer service consultant, technical support consultant, complaints case manager, and quality assurance specialist. 

Through these work experiences, I became proficient in multi-tasking, English language communication, analytics, problem-solving, and effective data reporting through Microsoft office word, PowerPoint, and excel. Most importantly, I was able to practice and enhance my English language teaching skills as the quality assurance specialist as one of my tasks was to identify the agents' challenges in communication and lead an everyday calibration session teaching them how to overcome those challenges in order to deliver excellent customer service through effective communication skills.