Customer Service Expert with more than a decade of expertise

Overview

Looking for full-time work (9 hours/day)

at $12.00/hour ($2,376.00/month)

Bachelors degree

Last Active

September 23rd, 2024 (today)

Member Since

February 20th, 2019

Profile Description

I was in the business process outsourcing (BPO) industry for years.
I have started my career as an agent and moved up to become a Senior Team Lead in one of the biggest centers in the country.
I have handled multiple lines of businesses such as customer service, technical support, billing, and more.
Some of the accounts we handled has sales targets which is included in the list of key performance indicators individually and as a team.
I am an expert in data analysis using different tools such as MS Office.
Excel is always a part of my daily life.
I have worked on multiple CRMs depending on client needs.
I am an expert decision maker and a critical thinker.
I work with minimal supervision and I learn thing quickly.