Amazon Seller Virtual Assistant

Verified

With Timeproof

Overview

Looking for full-time work (6 hours/day)

at $7.00/hour ($924.00/month)

Vocational Diploma

Last Active

November 22nd, 2024 (yesterday)

Member Since

February 10th, 2019

Profile Description

With over 8 years of experience in the BPO industry, I began my career as an agent at Amazon, where I provided prompt and accurate support for tasks like locating packages and processing returns. I quickly advanced to Subject Matter Expert and later Team Leader, successfully guiding my team to consistently meet objectives and company goals.Transitioning to freelancing, I worked as an Amazon Seller Virtual Assistant (VA), handling key responsibilities such as:

Customer Service
Delivering exceptional Amazon customer support, following Amazon's ARTES contact principles.
Managing inquiries via Richpanel and Seller Central, handling refunds, replacements, and removing negative feedback to maintain high seller ratings.
Monitoring Vine and customer reviews for trends, insights, and product quality.

Inventory Management
Tracking stranded inventory status on Monday Board, flagging items close to auto-removal, and managing low-quantity "used" items with removal or disposal orders.
Performing bulk uploads for inventory and pricing updates.

Additional Skills
Resolving cases with Amazon Seller Support, including Adult Flag issues.
Adding products to Shopify, creating weekly sales reports in Power BI, and managing customer review requests via bulk requests.