IT Helpdesk - Sales Support - Customer Service

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors Degree

Last Active

November 26th, 2024 (yesterday)

Member Since

February 9th, 2019

Profile Description

A talented, detail oriented IT Administrative Assistant and Customer Service advocate with experience providing exceptional support and ensuring tasks are completed on time with confidentiality. Thrives in fast paced, virtual environments following
established procedures and practices to exceed all customer expectations.


Education Background:
Bachelor of Science in Computer Science
Asian Institute of Computer Studies
June 2002 - March 2006

SKILLS 
Communication Skills 
Time Management 
IT Skills 
Excellent Attention to Detail 
Good Decision Making 
A Love for Learning
Sales Admin and Support
Technical Support
Customer Service
Order Entry and Processing
Product Research
Virtual Office Reception
Virtual AssistanceIT Support

 
TOOLS 
Asana
Zoho Desk
Freshdesk 
Stone Edge 
Order Management software 
GoogleDrive/ OneDrive 
Microsoft 365 
Windows Server

Trainings Acquired - Trainings only no certifications

ISC2 Certified Cybersecurity Training
ITIL V3 Training
CISCO CCNA Training
Connectwise automate CRM 
ARS Remedy,
Lynx Ticketing System, 
Zoho Desk
Solarwinds Ticket System
Freshdesk


Seminars Attended:
Personal Empowerment Program
The power of Visual Basic programming

Systems: 
OS33 Workplace Administration, Sitescope Monitoring tool, MS Windows 10,
Windows Server Operating Systems, OpenDNS, Barracuda networks, Office 365, MS Exchange, Connectwise RMM tool, Webroot security systems, PRTG network
monitor, CISCO Meraki monitoring tool, Screenconnect remote tool
administration, Active Directory, Domain Management, Solarwinds RMM Tool, Solarwinds RMM, Synology NAS, Kaseya, Filesmart, Rest Professional
 
Programming Language: 
MS SQL Server, Visual Basic, MS Office, C Language, C++

Other Experience:

"Sales Utility Clerk"
- Responsible for running a register, tallying daily income deposits, and maintaining inventory.
- Helped with the hiring and training of new employees, limiting the number of clerical issues on wholesale/retail background forms.
- Instructed customers on the specifics of various men and women fashion accessories

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