Rafael

Customer Service Associate

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Overview

Looking for full-time work (8 hours/day)

at $5.11/hour ($899.99/month)

Bachelors degree

Last Active

February 25th, 2025 (3 days ago)

Member Since

February 7th, 2019

Profile Description

Hello, my name is Upgrade to see actual info O. Upgrade to see actual info.

I bring 9 years of experience in the Business Process Outsourcing
(BPO) industry, including:
5
years as a Customer Service Associate,
Over
2 years as a Technical Sales Expert, and
Experience
as a Team Leader, where I successfully managed and guided teams to
meet and exceed performance targets.
Throughout my career, I have consistently delivered professional,
high-quality service across various call center environments.
I have strong communication skills in both written
and spoken English, with proficiency in managing client interactions via phone,
email, and chat—ensuring clear, efficient, and effective communication. I
am well-versed in key tools and platforms, including:
Google
Workspace (Gmail, Google Drive),
Microsoft
Teams,
Google0020Meet,
and
Skype.
I also have a basic understanding of graphic design
using Canva, which allows me to create visual content as needed.
I am committed to meeting deadlines, maintaining
productivity, and delivering results. My leadership experience has strengthened
my ability to collaborate with teams, motivate colleagues, and drive
performance. At the same time, I excel at working independently and taking
initiative to achieve goals.
I would be delighted to discuss how my skills and experience
align with your team’s needs. Thank you for considering my application—I look
forward to the opportunity to contribute to your organization.`