Executive Assistant/ Customer Support Manager

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

June 18th, 2024 (242 days ago)

Member Since

February 6th, 2019

Profile Description

Are you looking for a "rock star" virtual assistant who can understand your business in a short period of time?

You are on the right profile!

I am a proficient, self-motivated Virtual Assistant with excellent skills and successful experience.
I have worked in a famous multinational company as a customer care / technical support for 5 years and 4 years with ROVE dash cam as an Executive Assistant.

I am passionate about working as a Virtual Assistant and always remain alert to learn the newest and updated materials. I give my best to improve my skills and my work.
To add more, I have arranged a fully personal room furnished with all kinds of virtual purpose elements like a professional computer with dual monitors, strong primary and a backup internet connection, printer, and so on to ensure my availability to the client and customers, which is very important for a Virtual Assistant.

Below are the services I offer as a Virtual Assistant:
-Customer Service
-Social Media Management (Facebook, Pinterest, Instagram, Twitter)
-Email Management
-E-commerce (Shopify/Amazon/eBay)
-Submitting Reimbursement Cases on Amazon
-Managing critical feedback (Retention)
-Order Fulfillment, Returns and Refund Management
-Chargeback Disputes (PayPal, eBay and Shopify)
-Editing/Proofreading ( Wrote emails and product user manual).
-Listing products on Amazon, eBay, Walmart, and Shopify (Basic knowledge about keyword research)
-Influencer Marketing
- Creating SOPs to improve standard operating procedures to accommodate increasing responsibilities
- Management of a small staff of virtual assistants on projects
- Recruitment - Posting on Onlinejobs.ph and Interviewed via Zoom.
- Train new associates

Furthermore, I am an expert on-

Skills:
-Highly proficient in Windows and Microsoft Office (MS Word, Excel, PowerPoint, and Outlook)
-Able to type 50 WPM
-Organized and keen on details
-Fast learner and can work under minimal supervision
-Proficient in Amazon Seller Central, eBay Seller Hub, and Shopify
a. Policy
b. Order Fulfillment, Shipping, Returns, Chargeback, etc.
c. Customer Retention, Managing Reviews, and Feedback

Knowledgeable with:
-Google Suite
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-Gorgias
-SendPro (PitneyBowes)
-Amazon Seller Central
-eBay Seller Centre
-Shopify