PROFESSIONAL SUMMARY
Dynamic and motivated team player with a proven record of generating and building relationships, managing projects from concept to completion and coaching individuals to success. Skilled in collaborating with cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leadership with an ability to work independently, has unparalleled multitasking skills and is able to manage daily workloads efficiently. Quality and goal-oriented, disciplined, resourceful and has the willingness to learn.
EDUCATION
ST. SCHOLASTICA’S COLLEGE MANILA,
PACO CATHOLIC SCHOOL,
WORK HISTORY
August 2020-present MARKETING RESEARCH SPECIALIST / VIRTUAL ASSISTANT / WEB ANALYTICS SPECIALIST, DERMATONICS AUSTRALIA
• Designs, creates, and delivers marketing programs to support expansion and growth of the company’s services and products
• Creates social media tiles / graphics (illustration, quote, photo, product screenshot, etc.) for marketing purposes
• Content Marketing
• Lead generation and Market research
• Social media management –
• Data entry, Database management, Data analysis
• Provides ongoing analysis and data-driven actionable insights about campaigns and web properties
• Assists in auditing web analytics account implementation and settings in Google Analytics
• Helps develop appropriate analytics dashboard
• Product upload through Google Business Profile (Google My Business)
• Updating website data thru WordPress
• Responsible for tracking product performance, company expenses, manage cash flow & create invoices
•
• Managing
• Preparing reports, coordinates with clients and prepares competitor analysis to identify major competitors, research their products, sales, and marketing strategies
• Ad hoc tasks like booking hotels, restaurants, meetings, etc.
March 2019 – August 2019 VIRTUAL ASSISTANT, WOMEN WITH ALTITUDE AUSTRALIA
• Social media and Event management
• Loading events and podcasts onto website and social media –
• Lead generation and Market research
• Data entry, managing databases and working on Google Sheets
•
• Working in Active Campaign
• Entering articles for magazine and podcasts in Canva
• Creating and sending custom digital cards for clients
• Send out custom digital invitations and SMS to prospects and existing members
• Managing
• Preparing reports
• Personal tasks like booking hotels, restaurants, etc.
April 2016 – August 2018 MARKETING SPECIALIST, DELTEK SYSTEMS (PHILIPPINES), LTD.
• Lead the Prospect Hunting Team. Responsible for project distribution and in giving instructions to the team regarding research strategies and in ensuring that the team gathers accurate data meets their daily KPI.
• Provided help to management, including hiring and training, coaching and keeps management updated on team
• Responsible for prospecting, qualifying and generating new sales leads to support the US Sales Team.
• Conducted data mining on Federal Business Opportunities and System for Award Management for specific and targeted marketing campaigns to cultivate prospect lists.
• Responsible for identifying and developing new business prospects from multiple sources including inbound marketing leads, trade show contacts, discovery and individual research.
• Evaluated the accuracy of information provided by the prospect to increase the viability of closing a sale.
• Collaborated with sales and marketing team in supplementing their demand for active contact data.
• Contributed to process planning and process enhancements, and recommend improvements.
• Responsible for running systems such as Demand Tools, D&B Hoovers, Barbour ABI, Mint and Netprospex for account and contact mining, mass data cleansing and updating of contacts list from
October 2014-March 2016 ASSOCIATE MARKETING SPECIALIST, DELTEK SYSTEMS (PHILIPPINES)
• Performed lead qualification by conducting research on government and private companies and fill out all required information in
• Converted and managed leads data in a timely manner.
• Identified and facilitated updating of outdated and inactive data in
• Classified inbound
• Responsible for assessing
• Responded to queries and requests from key stakeholders upon request.
• Collaborated with key stakeholders in supplementing their demand for active contact data.
May 2013-September 2014 ASSOCIATE RESEARCH ANALYST, DELTEK SYSTEMS (PHILIPPINES), LTD.
• Worked with Information Solutions team and with Sales and Account Management teams by providing extensive research and analysis of government and private companies in a team of Sales Representatives to maintain database content.
• Identified the right contacts in specific units, researches and captures new information, updates database content of use to the Account Management team in their government sales and business development activities, such as sales opportunities, news, contacts, etc.
• Interacted with Government officials and industry executives through phone calls and
July 2011-May 2013
COUNTRY ANALYST, DISCOVERY REPORTS LIMITED
• Conducted research & analysis on Fortune 500 companies and small to medium size enterprises.
• Was responsible for qualifying leads based on factors such as the prospect’s annual turnover, size and business exposure and passing it along to the international correspondents after it has been contacted through
• Main task was to negotiate with high level executives.
August 2009-March 2011 BUSINESS DEVELOPMENT EXECUTIVE, ZANETT COMMERCIAL SOLUTIONS PHILIPPINES
• Was responsible for launching Webinar campaigns and gathering data regarding our customer’s markets.
• Conducted intensive research pertaining to our target company’s software products being used and the strategies that we could facilitate to improve their platform.
• Was accountable for assisting the Marketing Department and help develop new business strategies, conduct market analysis and develop new and improved methods for marketing products through various new and traditional media.
December 2006-August 2009 INTERNATIONAL ACCOUNT MANAGER, PROV INTERNATIONAL
• Worked with platforms on geography, rendered exclusive service and professional consulting in IT staffing and augmentation, systems development and integration, and IT infrastructure control and management onshore or offshore.
• Facilitated communication between ProV and its clients to ensure expectations are achieved and/or exceeded.
• Lead the east coast team in Manila and handled personal accounts in the east coast area for market research and intelligence work to determine our competitor’s activities, products and pricing in order to better position the company’s IT Consulting.
January 2005-November 2006 EREP, PEOPLESUPPORT PHILIPPINES, INC.
• Gained more knowledge and skills about customer service through training and practice.
• Appointed as assistant Team Leader; has done call evaluation and coaching for each tea
• Generated weekly reports submitted directly to the team supervisor.
January 2004-December 2004 CUSTOMER CARE REPRESENTATIVE, CONVERGYS PHILIPPINES SERVICES CORP.
• Acquired customer service knowledge and skills through extensive training and experience.
• Assigned as an OIC to ensure that the agents are coached properly and was tasked to manage the team’s stats and to monitor the progress of each tea
• Handled escalations to guarantee that issues are resolved and improvements are done for the team.
SKILLS
• Lead Generation, Prospect Hunting, Market Research, Business Development,
• Microsoft Office,
• Active Campaign, Wordpress, Xero,
PROFESSIONAL TRAININGS ATTENDED
2018 Deltek Global Sales Kickoff
January 22-26, 2018
Washington, DC, USA
November 2016
Salesforce Online Webinar
2015 Salesforce Dreamforce
September 14-18, 2015
San Francisco, CA, USA
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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