Customer Sucess/Operations Manager 

Overview

Looking for full-time work (8 hours/day)

at $15.00/hour ($2,640.00/month)

Bachelors degree

Last Active

March 17th, 2025 (2 days ago)

Member Since

January 25th, 2019

Profile Description

A Seasoned operations manager for start-up Saas and Coaching programs with a strong background in sales and customer service. 
Throughout my career, I have developed an eye to see the dynamic of customer's needs froUpgrade to see actual inforely asking questions and getting answers, to creating genuine connections either by email, chat, or phone calls. 
An in-depth understanding that customer service and sales go hand in hand in leveraging Lifetime Value. 
A bridge that connects marketing's efforts to keep people coming and keeping them engaged by providing exemplary customer service that can not be replaced by chatbots or any other automation.
Aids product development through data-driven consumer feedback.
Throughout my career, I have honed my skills in effectively managing teams, streamlining operations, and driving business growth.
In sales, I have a proven track record of achieving and exceeding targets by developing strategic sales plans, implementing effective sales techniques, and nurturing long-term client relationships. I have a deep understanding of the sales process, including lead generation, prospecting, negotiations, and closing deals. I have successfully trained and motivated sales teams to deliver exceptional results and consistently meet revenue goals.
In customer service, I am passionate about providing exceptional experiences to customers. I have developed and implemented customer service strategies to enhance customer satisfaction and loyalty. I am adept at resolving customer issues and ensuring their needs are met promptly and effectively. I have also implemented customer feedback systems to gather valuable insights and drive improvements in service delivery.
As an operations manager, I excel at optimizing processes and workflows to maximize efficiency and productivity. I have a strong analytical mindset and use data-driven insights to identify areas for improvement and implement innovative solutions. I have experience in supply chain management, inventory control, and logistics, ensuring seamless operations and timely delivery of products or services. I am skilled in budgeting, forecasting, and cost control, consistently delivering projects within budget and meeting financial targets.
My leadership style is collaborative and empowering, as I believe in fostering a positive work environment where individuals thrive and contribute their best. I am an effective communicator and team builder, able to align diverse teams toward common goals. I am also skilled in project management, with a keen eye for detail and the ability to prioritize tasks and resources effectively.
Overall, I bring a comprehensive skill set in operations management, sales, and customer service, enabling me to drive business growth, enhance customer experiences, and optimize operational efficiency.