Current Employment Status:
Hired Full Time on Jan 24, 2024
Hi...
My name is
I am hardworking and a responsible individual who has 10+ years of experience giving excellent service to various call center companies.
I am eager to learn to use any new tools that get the job done well. I am willing to learn new skills with proper training and guidance.
I have worked before as:
Customer Service Representative /
Retention Specialist (411 Online Advertising Agency and Experian Credit Report Company) ;
Technical Support Agent (USA Telecommunications) ;
Inside Sales Account Executive (YRC Freight Company) ;
Freight / Logistics Coordinator / Transportation ; Freight/Parcels Sales
Cold Calling B2B, B2C (Real Estate and Cellphone Accessories Company) ;
Social Media Manager ; Social Media Marketing
Lead Generation ; Lead Manager
Skip Tracing ;
Real Estate VA ; Driving for Dollars
I look forward to working with you in providing outstanding customer service and anything else you may need help with.
Experience: Less than 6 months
> Lead Generation: Proven ability to identify and generate leads through various channels such as inbound marketing, outbound prospecting, networking, and referrals. > Lead Nurturing: Experience in developing and implementing lead nurturing strategies to engage and educate prospects throughout the buyer's journey, leading to increased conversion rates. > CRM Software: Proficiency in using CRM software (e.g., GoHighLevel, Salesforce, HubSpot, Zoho CRM) to track leads, manage customer interactions, and analyze sales pipeline data. > Lead Scoring and Qualification: Skill in evaluating and prioritizing leads based on demographic, behavioral, and firmographic criteria to focus efforts on high-potential prospects. > Sales Pipeline Management: Demonstrated ability to effectively manage the sales pipeline, including lead acquisition, qualification, progression, and closure, to meet or exceed sales targets. > Communication and Follow-up: Strong communication skills with the ability to effectively follow up with leads through various communication channels (phone, email, social media) to nurture relationships and move prospects through the sales funnel. > Data Analysis and Reporting: Proficient in analyzing lead data and performance metrics to identify trends, opportunities, and areas for improvement, and presenting insights through comprehensive reports. > Team Leadership and Collaboration: Experience leading and collaborating with cross-functional teams, including sales, marketing, and customer support, to align lead management efforts with overall business objectives.
Experience: 1 - 2 years
> Content Creation: Proficiency in creating engaging and visually appealing content for various social media platforms, including text, images, videos, and infographics. > Platform Proficiency: Expertise in using social media platforms such as Facebook, Instagram, Twitter, LinkedIn, Pinterest, and TikTok, including knowledge of platform-specific features and best practices. > Community Engagement: Ability to actively engage with followers, respond to comments and messages, and foster meaningful interactions to build and nurture an engaged community. > Social Media Advertising: Experience in creating and managing paid advertising campaigns on social media platforms, including campaign setup, targeting, optimization, and performance tracking. > Analytics and Insights: Skill in using social media analytics tools (e.g., Facebook Insights, Twitter Analytics, Instagram Insights) to track key performance metrics, measure campaign effectiveness, and derive actionable insights for optimization. > Content Calendar Management: Proficient in developing and managing content calendars to plan and schedule social media posts in advance, ensuring consistent and timely content delivery. > Customer Service: Proficiency in using social media channels as a customer service platform, responding to inquiries, addressing customer concerns, and providing timely support to enhance customer satisfaction and loyalty.
Experience: 2 - 5 years
-To earn new business by attracting shippers to use the freight/trucking services - Build and maintain exceptional relationships with carriers and customers - Determine carrier availability, assign, manage, and monitor loads using a groundbreaking technology - Identify and solve issues quickly and effectively on a daily basis - Multi-task in a fast-paced environment - Effectively communicate with internal and external contacts, suggest constant product enhancements - Single-point-of-contact account management
Experience: 2 - 5 years
I have gained extensive knowledge into providing outstanding customer services. Having previously worked with real estate companies for 4+ years as a Real Estate Virtual Assistant / Sales. I am well-trained and I have the ability to handle all types of calls like Expired, FSBO, Neighborhood Cold Calling, Absentee Owner, Just Sold, Just Listed, Pre-foreclosure, Auction, Old expired and many others.
Experience: 6 months - 1 year
> Administration: Managing user accounts, permissions, and customization. > Automation: Setting up workflows and triggers to streamline processes. > Lead Management: Organizing leads, segmentation, and lead scoring. > Pipeline Management: Monitoring and optimizing sales pipelines. > Email and SMS Marketing: Creating and sending campaigns to nurture leads. > Marketing Automation: Building funnels and automating lead generation. > Client Communication: Engaging with clients through various channels. > Reporting and Analytics: Analyzing campaign performance and metrics. > Integration: Connecting GoHighLevel with other business tools. > Client Onboarding and Training: Assisting clients in adopting and utilizing the CRM. > Continuous Learning: Keeping up-to-date with new features and best practices.
Experience: 5 - 10 years
> Communication: Effective verbal and written communication to engage prospects. > Active Listening: Ability to understand prospect needs and objections. > Time Management: Efficiently prioritize tasks and schedule appointments. > Persistence: Tenacity to handle rejection and overcome objections. > Research Skills: Gather information on prospects to personalize outreach. > CRM Software: Proficiency in using CRM tools for prospect management. > Follow-up: Consistently follow up with prospects to nurture relationships. > Product Knowledge: Understand products/services to communicate value. > Appointment Setting Techniques: Utilize various strategies for outreach. > Goal-Oriented: Set and achieve appointment setting targets. > Team Collaboration: Work with sales and marketing teams for alignment. > Adaptability: Adjust tactics to changing circumstances.
Experience: 5 - 10 years
> Nurturing warm and cold leads to qualify and convert them to appointments. > Qualifying inbound leads that come in from multiple marketing sources. > Managing leads and ongoing follow ups with prospects effectively.
Experience: 2 - 5 years
> Mojo Dialer Management: Proficiency in using and managing the > Mojo Real Estate Dialer system. > Lead Management: Organizing and updating lead information within the dialer. > Call Scripting: Creating effective call scripts for outbound calling campaigns. > Power Dialing: Efficiently making a high volume of calls using the power dialing feature. > Call Tracking and Reporting: Analyzing call data and generating reports for performance evaluation. > Lead Follow-up: Scheduling and managing follow-up tasks with leads.
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