Well experienced being in the industry for more than a decade. Have been exposed to many aspects of the customer service industry such as frontline, managing operations, marketing, people development, process improvement and organizational development for major companies.
Highly qualified and extensively trained and experienced Trainer and Facilitator of process implementation and improvement as well as people development. Auditor for compliance and improvement, Process Improvement, standards for organizational goals. Specialized in utilization of methodologies and processes to achieve efficiency and productivity. Conceptual thinker successful at refining audit system.
Facilitates classes for employee competency development.
Creates and reviews course curricula and provide feedback for continuous improvement following PDCA and Kirk Patrick.
Equipped with thorough knowledge on Adult Learning Principles & Strategic approach to Leadership Facilitation.
Creates and develops processes and structure for efficiency and to drive better result.
Creates 3D images through zbrush computer software.
Creates and develops elearning modules through adobe captivate.
Well knowledgeable and experienced with customer service and technical support. Able to perform customer service
Is an events host and program speaker of numerous events such as weddings, parties and corporate events.
Is certified with Lean Six Sigma (LSSGB), Managerial Tactics, Organizational Development and Process Improvement.
Had an experience as a content developer creating and editing videos for marketing and entertainment.
Experienced with Sales and Marketing through Real Estate field.
Coaching is one of the most daily skill being used by me to teach and influence others in doing the right thing and to develop and hone their skills.
Experienced HR and Recruitment practitioner applying behavioral science and behavioral interview.
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