Ralph
Virtual Assistant/ Logistics Customer Service Representative
Verified
With Timeproof
Overview
Looking for full-time work (9 hours/day)
at $4.00/hour ($792.00/month)
High school diploma
Last Active
November 21st, 2024 (yesterday)
Member Since
January 13th, 2019
Profile Description
Customer Service Representative & Logistics Specialist. A versatile professional with 3 years of experience in both customer service and logistics. Proven expertise in managing high volumes of customer interactions, resolving issues efficiently, and ensuring seamless service experiences.
In customer service roles, I’ve handled up to 180 tickets per day using platforms like Gorgias, focusing on e-commerce, Shopify, and other online retail systems.
In logistics, I have a strong background in dispatch, route analytics, and load management. With 3 years of experience in the 3PL industry at RXO Logistics, I’m skilled in coordinating routes, booking loads, and communicating with brokers. I am also proficient in tools such as DMS, CLM, and the Lowe's portal, streamlining logistics processes to ensure timely deliveries. My combination of customer service and logistics expertise allows me to optimize operations while delivering exceptional customer support.
Top Skills
E-Commerce » Logistics Management
Experience: 2 - 5 years
I have over three years of experience in logistics, specializing in dispatch, Track and Trace, and route analytics. In my roles, I’ve managed essential tasks such as load booking, coordinating with brokers, and ensuring seamless communication with carriers. My responsibilities have included real-time shipment monitoring, troubleshooting issues as they arise, and ensuring consistent customer communication. I’ve also handled data entry for shipment records and tracked key performance metrics to optimize the logistics process. Tools I’ve used include DMS and CLM, as well as portals like Lowe's, which have supported me in providing efficient, accurate logistical support.
Other Skills
E-Commerce » Product Sourcing
Experience: Less than 6 months
Customer Support » Forum Community Moderation
Experience: Less than 6 months
Basic Information
- Age
- 24
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Batangas city, Batangas
- Tests Taken
- IQ
- Score: 117
- DISC
- Dominance: 23
- Influence: 14
- Steadiness: 26
- Compliance: 37
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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