Virtual Admin Assistant | Call Center Team Lead

Overview

Looking for part-time work (4 hours/day)

at $10.00/hour ($880.00/month)

Bachelors Degree in Computer Engineering

Last Active

March 5th, 2025 (6 days ago)

Member Since

January 6th, 2019

Profile Description

With more than 15 years of experience in customer service, operations, and project coordination, I am a performance-driven professional passionate about enhancing team performance and driving operational efficiency. My exposures cut across various industries such as virtual assistance, customer service, fraud and claims operations, and disability management.
Currently, I work as a Project Coordinator. This includes assisting in creating standard operating procedures, managing documentation and project analysis. Prior to this, I was involved in various leadership roles. During these roles, I developed expertise in performance management, mentoring, training, and driving team performance into consistently meeting and surpassing their targets, all of which allowed for efficient cross-departmental engagement and successful, impactful coaching.
I have great interpersonal and communication skills, allowing me to work effectively across departments and with senior leadership. I'm also proficient with several tools and platforms, including Microsoft Office, Google Workspace, Slack, Ring Central, Zendesk, Airtable, and Copper. I'm known for my critical thinking, adaptability, and attention to detail. I thrive in fast-paced environments and work excellently, whether solo or as part of a dynamic team.
My journey is defined by a passion for problem-solving and a strong commitment to providing exceptional service, whether directly to customers or in support of team success. I am excited about the possibility of bringing experience in project coordination, operations management, and direct customer service to new challenges and opportunities that will help drive success and innovation in every endeavor.