Sharon

Technical Support /Customers Service/Relations Expert

90 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelor of Science in Accountancy

Last Active

November 2nd, 2024 (today)

Member Since

December 31st, 2018

Profile Description

I worked as tech support in a global company helping customers fix or give a solution to their needs for over a year.
I can work under pressure as it is my job for over a year as a front liner or as a tech support rep.
I am very willing to undergo training as needed and I'm very willing to learn to be an asset to my future employer.
I have been trained to fix issues with the cable box, modem for internet and phone connections.
I have worked with a team who helped me grow and learned to love the job by thinking of customers situation as mine also creating a ticket for documentation and scheduling a technician visit and closing ticket if the job is Upgrade to see actual info was tough however managed to be one of the Top agents twice and was able to get some incentives for it. First 4 months I was with activation team and was moved to repeat callers' team, (they based it on my performance or scores) in which I learned to deal with irate customers and learned the art of winning customers trust to help them resolve issues and concern with the services provided to them.   I also experience working as CSR in an E commerce company doing cancellation, refunds and checking order details.

Top Skills

Customer Support

Customer Support » Phone Support

Customer Support » Ecommerce

Other Skills

Customer Support » Email Support

Customer Support » Technical Support

Customer Support » Phone Support » English Speaking

Office and Administration » Email Management

Accounting

Accounting » Bookkeeping

Marketing » Social Media Management » Facebook marketing

Design » Logo Design

Office and Administration » Translation

Office and Administration » Data Entry

Accounting » Tax Preparation

Office and Administration » Personal Assistant

Basic Information

Age
36
Gender
Female
Website
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Address
Davao City, Davao del Sur
Tests Taken
IQ
Score:  125
DISC
Dominance: 33%
Influence: 7%
Steadiness: 34%
Compliance: 26%
English
C2(Advanced/Mastery)
Uploaded ID
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