Email Customer Support

Overview

Looking for full-time work (8 hours/day)

at $3.52/hour ($619.52/month)

Not Specified

Last Active

February 1st, 2025 (10 days ago)

Member Since

December 22nd, 2018

Profile Description

LOOKING FOR AFFORDABLE AND RELIABLE EMAIL CUSTOMER SUPPPORT?
With over 8 years of experience in the BPO industry—7 of those specializing in email customer support—I excel in delivering prompt, high-quality responses to ensure customer satisfaction with every interaction. My portfolio includes consistent CSAT scores of 8/10 from September to November, along with glowing customer feedback.
While my primary focus is on providing exceptional email customer support, I am also deeply familiar with and passionate about e-commerce. I previously owned an online store on Upgrade to see actual info, where I handled everything from sourcing products, photography, and graphic design to listing, marketing, managing FB page, order fulfillment, packaging, and analytics. In my portfolio, I showcase samples of my graphic design work, as well as a store review of 210 5-star ratings out of 211.



**Why Choose Me?
-Strong written communication and problem-solving skills.-Experienced in handling high-volume emails.-Skilled in technical troubleshooting and managing order/product inquiries.-Consistently meets SLAs and maintains high CSAT scores.-Tech-savvy, organized, and detail-oriented.-Reliable, trustworthy, and team-focused.



**Tools and Platforms Proficiency
As a tech-savvy professional, I quickly adapt to new tools and systems, ensuring seamless integration into any workflow. I am confident in my ability to learn and master new software as needed.

-Salesforce CRM, IBM Sterling OMS, Siebel Oracle Loyalty Management-Cashstar, Business Track-Canva, Adobe Premiere-Google Workspace