General Virtual Assistant / Customer Service Specialist

Overview

Looking for part-time work (4 hours/day)

at $3.50/hour ($308.00/month)

Associates degree

Last Active

October 20th, 2024 (22 days ago)

Member Since

December 21st, 2018

Profile Description

The VA List: Real Estate
June 2023 - August 2023
1. Lead generation via Zillow
2. Outbound calling prospect property buyers located in Florida and Georgia.
3. Providing the data collected to realtors to ease up their work in closing the purchase process.

North Sound Superette: Store Supervisor
November 2017 - December 2022 
1. Supervise and provide guidance to the store staff, including cashiers, stockers, and department associates. 
2. Handle customer inquiries, concerns, and complaints, striving to resolve issues promptly and satisfactorily. 
3. Oversee inventory control processes, including receiving, stocking, and organizing merchandise 
4. Monitor sales performance, analyze trends, and make recommendations for improvements. 
5. Maintain a clean, safe, and organized store environment. 6. Build and maintain positive relationships with vendors and suppliers.

Telstra: Credit Management Account Executive
November 2015 - August 2017 
1. Make initial contact with people or companies who owe unpaid bills using a variety of communication methods, such as phone calls, emails, letters, and text messages. 
2. Engage in discussions with debtors to learn about their financial circumstances, clarify the debt, and look into repayment options. 
3. Monitor and track payments received from debtors. Update payment records, maintain accurate account information, and follow up on any missed or late payments.

Telstra: Billing and Sales Consultant
September 2013 - November 2015 
1. Respond to billing inquiries and resolve billing-related issues or
discrepancies. 
2. Handle customer inquiries, concerns, and complaints, striving to
resolve issues promptly and satisfactorily. 
3. Maintain accurate records of billing activities, sales transactions,
and customer interactions.

Linkserve Solutions: Administrative Assistant
May 2012 - September 2013 
1. Lead Generation using company provided softwares.
2. Manage calling lists for outbound callers 
3. Monitor staff schedules and time stamps for payroll purposes 
4. Ensure the efficient operation of the office