Leah

Experienced Shopify Project Manager | Customer Support Speci

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Overview

Looking for full-time work (8 hours/day)

at $12.00/hour ($2,112.00/month)

Bachelors degree

Last Active

March 5th, 2025 (4 days ago)

Member Since

October 24th, 2011

Profile Description

? 10+ years of experience in eCommerce & customer support (Inbound/Outbound, Email, Live Chat)? 5+ years in project management & administrative support? Skilled in handling escalations, resolving disputes, and improving customer experience? Strong research & data management skills to optimize business operations? Excellent communication & problem-solving abilities
Key Skills & Tools:
Project & Team ManagementCustomer Support (Phone, Email, Chat)Admin & Virtual AssistanceMarket & Competitor ResearchCRM & Ticketing Systems (Zendesk, Freshdesk, HubSpot, etc.)Order Processing & Dispute ResolutionMS Office & Google WorkspaceShopify, Amazon, eBay, WooCommerce Support

Top Skills

Customer Support » Email Support

Experience: 10+ years

I have experience managing customer support teams across phone, email, and live chat, ensuring high-quality service and efficiency. I oversee daily operations, set performance goals, and implement strategies to improve response times and customer satisfaction. Coaching and training team members help maintain consistency in support quality and professionalism. By analyzing customer feedback and support trends, I develop solutions to enhance service and streamline processes.

Customer Support » Chat Support

Experience: 5 - 10 years

I have experience in chat support, providing real-time assistance to customers with inquiries, troubleshooting, and order-related concerns. My ability to multitask allows me to handle multiple chat conversations efficiently while maintaining accuracy and professionalism. I focus on clear and concise communication to ensure quick issue resolution and a positive customer experience. With strong problem-solving skills, I aim to deliver timely and effective solutions to enhance customer satisfaction.

Customer Support » Ecommerce » Shopify

Experience: 10+ years

I have experience providing customer support for eCommerce businesses using Shopify, handling inquiries via phone, email, and live chat. I assist customers with order tracking, refunds, exchanges, and product-related questions while ensuring a smooth shopping experience. My knowledge of Shopify’s backend allows me to manage orders, process payments, and troubleshoot common platform issues. With a customer-focused approach, I aim to resolve concerns efficiently and improve overall satisfaction.

Other Skills

Basic Information

Age: 41

Gender: Female

Website: Sign Up with Pro Account to View

Address: hermosa, bataan

Tests Taken: IQ
Score: 125: DISC
Dominance: 57
Influence: 19
Steadiness: 17
Compliance: 7: English
C1(Advanced)