Customer Service Specialist Supply Chain Coordinator

Verified

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

December 3rd, 2024 (8 days ago)

Member Since

December 11th, 2018

Profile Description

A hardworking, self-motivated and dedicated professional with different skill sets, excellent strategic and analytical mindset as an associate, trainer, support generalist, and team manager. Worked with E-Commerce business model for over 10 years applying and implementing different strategies and decision making in delivering and achieving SLAs.

• Reviewed associate's work and answer questions for better decision making to
provide a positive customer experience.
• Collaboration with overseas suppliers to resolve customer issues.
• Supported and/or assumes the responsibilities of the department Manager on an
as-needed basis.
• Handled customer queries via email for different Shopify stores.
• Facebook moderator. Handling customer queries and filtering comments.
• Handled escalations of associates' unresolved client issues within the scope of Order (inbound/outbound) and Receiving (Returns/Inventory) in warehouses across the globe to resolve conflicts and strengthen the partnership.
• Experience with different CRMs such as KANA, Salesforce, Helpscout, Zendesk, MS Dynamics, and Gmail.• Experience with different forms of communication
such as Skype, Slack, Asana, Five9, and Cisco.
• Experience with different E-Commerce platforms such as Shopify, Shipwire, and Rakuten Marketplace (similar to Amazon FBA)
• More qualifications and skill details in my CV.