Experienced QA and Customer Service Professional

Overview

Looking for full-time work (8 hours/day)

at $6.25/hour ($1,100.00/month)

Bachelors degree

Last Active

February 27th, 2025 (today)

Member Since

December 3rd, 2018

Profile Description

Experienced Customer Service Professional | Team Lead | Quality AnalystWith 9 years in customer service, I bring a diverse skill set and extensive knowledge across healthcare, telecom, and retail industries. I have a solid background as a Customer Service Representative (1 year), Team Lead (3 years), and Quality Analyst (5 years). My experience has honed my ability to deliver top-tier service, analyze performance, and lead teams effectively.Key strengths include:Excellent Communication: Skilled in verbal, written, and interpersonal communication, able to engage with clients and teams effectively.Exceptional Listening & Analytical Skills: Known for my ability to listen closely, analyze situations, and make data-driven decisions.Time Management: Proficient at managing multiple tasks and meeting deadlines in fast-paced environments.People-Oriented: Adept at understanding different personalities and applying tailored approaches for optimal outcomes.Creative & Proficient Writer: Strong writing proficiency for content creation and documentation.Microsoft Office Skills: Intermediate proficiency in Word and basic skills in Excel for creating reports and managing data.I thrive in roles where I can use my skills to improve customer experiences, enhance team performance, and drive business success.