Client Services Specialist

Skilled in providing exceptional phone and email support, addressing customer inquiries, resolving issues efficiently, and ensuring satisfaction. Experienced in managing high call volumes and responding to email escalations with professionalism, clear communication, and a customer-first approach.

Experienced in providing comprehensive administrative assistance, including handling high-volume order processing and contract reviews. At Reed Elsevier, I ensured accuracy and efficiency by managing client orders, reviewing contractual agreements, and maintaining detailed documentation. Skilled in streamlining processes to meet tight turnaround times, ensuring exceptional service delivery, and supporting business operations effectively. Proficient in data management and utilizing tools to enhance organizational workflow.

A versatile and reliable real estate Virtual Assistant with experience across multiple roles, including Leasing Assistant, Administrative Assistant to the Property Management Director, and Executive Assistant. Proficient in managing lease applications, coordinating tenant communications, scheduling property showings, and maintaining accurate records. Skilled in handling administrative tasks, preparing reports, and streamlining workflows to support property management operations. Adept at managing executive-level schedules, organizing priorities, and providing top-notch support to ensure seamless operations in real estate businesses.

Experienced in diagnosing and resolving technical issues efficiently, providing step-by-step solutions, and ensuring seamless user experiences. Skilled in troubleshooting, system maintenance, and delivering clear guidance to customers, backed by a strong technical foundation and customer service expertise.