Experienced VA and Customer Service Team Leader

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

December 17th, 2024 (yesterday)

Member Since

November 12th, 2018

Profile Description

With over 17 years of experience in customer service and 5 years in leadership roles, I am a dedicated and results-driven professional who consistently delivers excellence in every interaction. My extensive background spans various industries, including finance, technology, and e-commerce, allowing me to bring a well-rounded perspective to every project I undertake.
**Key Strengths and Skills:**
- **Customer Service Excellence:** Proven track record of delivering top-tier customer service, resolving complex issues, and ensuring customer satisfaction. I excel in building strong, long-lasting relationships with clients and customers, ensuring their needs are met with efficiency and care.  - **Leadership and Team Management:** Experienced in leading and mentoring teams, fostering a collaborative environment, and driving performance. My leadership style is focused on empowering others, which has resulted in consistently high team morale and achievement of targets.
- **Technical Proficiency:** Adept at using CRM systems such as Shopify, Gorgias, and Zendesk. I am comfortable navigating various platforms to track, manage, and resolve customer inquiries efficiently.
- **Communication:** Strong verbal and written communication skills that allow me to interact effectively with customers, teaUpgrade to see actual infombers, and stakeholders. I am skilled in crafting clear, professional, and empathetic responses across multiple channels, including email, chat, and phone.
- **Problem-Solving:** Analytical and solution-oriented, I approach challenges with a strategic mindset, quickly identifying the root cause of issues and implementing effective resolutions. My ability to remain calm under pressure ensures that I handle even the most challenging situations with grace.
- **Remote Work Expertise:** Having led and been part of remote teams, I am highly disciplined and adept at managing my time effectively. I thrive in virtual work environments, ensuring consistent communication and productivity.
**Experience Highlights:**
- **Customer Service Team Leader at Task Us:** Led a remote team of 25 agents, overseeing daily operations, ensuring customer satisfaction, and driving continuous improvement initiatives. Achieved a significant increase in customer retention rates through proactive engagement and issue resolution.
- **Senior Financial Analyst at JP Morgan Chase Bank:** Provided top-notch customer service in a high-pressure environment, managing complex financial inquiries with precision. Developed a deep understanding of customer needs, which contributed to enhanced service delivery.
- **Technical Support Representative at Teleperformance Philippines:** Delivered technical assistance to customers, resolving issues swiftly and enhancing user experience. My technical acumen and ability to communicate complex concepts clearly were key to my success in this role.
**Why Choose Me:**
I am passionate about providing exceptional service and committed to exceeding expectations. My diverse experience allows me to adapt quickly to new challenges, and my strong work ethic ensures that I deliver high-quality results every time. Whether you need a skilled customer service agent, a reliable team leader, or a professional who can handle complex tasks with ease, I am confident that I can meet and exceed your needs.
**Let’s Work Together:**
I am excited about the opportunity to collaborate with you and contribute to your success. If you’re looking for a professional who is dependable, skilled, and genuinely passionate about delivering results, I would love to discuss how I can add value to your team.