Customer Service Manager/ VA / Shopify Store Manager

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

December 11th, 2024 (10 days ago)

Member Since

November 1st, 2018

Profile Description

Experienced customer service professional with over 10 years of experience as a customer service representative and Customer Service Manager.

• Proven track record of delivering exceptional customer service and leading teams to achieve customer satisfaction goals.
• Skilled in resolving customer issues, implementing effective customer service strategies, and managing customer support operations.
• Seeking opportunities to leverage my skills and experience in a dynamic, customer-focused environment.

Key Skills: Customer Relationship Management: Skilled in building rapport with customers, understanding their needs, and providing tailored solutions to ensure satisfaction and loyalty.

Team Leadership: Experienced in leading and motivating teams to achieve performance goals, providing guidance and support to enhance individual and collective performance.

Problem-solving: Proficient in identifying and resolving customer issues promptly and effectively, utilizing creative problem-solving techniques to address complex challenges.

Communication: Strong verbal and written communication skills, with the ability to communicate clearly and effectively with customers, colleagues, and stakeholders at all levels.

Technology Proficiency: Familiarity with a variety of customer support software and systems, including CRM platforms, helpdesk software, and live chat tools.