Overview
Looking for full-time work (8 hours/day)
at $5.68/hour ($1,000.00/month)
Bachelors degree
Last Active
March 20th, 2025 (7 days ago)
Member Since
October 26th, 2018
Profile Description
I am an experienced Community Support Specialist, Quality Supervisor, and Virtual Assistant with a strong background in customer service, compliance monitoring, and administrative support. I have worked with banking clients, e-commerce businesses, and tech companies, ensuring high-quality service and operational efficiency. My expertise lies in risk management, quality assurance, and process optimization, making me a valuable asset to any organization looking for a detail-oriented and results-driven professional.
Skills & Expertise
- Customer Support & Community Engagement
- Risk & Compliance Monitoring
- Process Optimization & Quality Assurance
- Data Analysis & Performance Auditing
- Administrative Support & Report Generation
- E-commerce & Shopify Support
- Fraud Prevention & Risk Assessment
- Leadership & Team Management
Tools & Software Proficiency
- Google Workspace
- Slack, Intercom
- Zendesk, Freshdesk
- CRM Systems
- Canva
- Shopify &
Education & Certifications
- Bachelor of Science in Electronics and Communications Engineering – Polytechnic University of the Philippines (
Why Hire Me?
- Strong background in customer support and quality assurance
- Proficient in risk management and compliance monitoring
- Skilled in administrative support and report generation
- Tech-savvy with experience in
- Detail-oriented, proactive, and results-driven
Top Skills
Office and Administration » Quality Assurance
Experience: 1 - 2 years
I worked with a Business Process Outsourcing company (FinTech). Was a part of the Quality Assurance team for multiple financial programs that the BPO Company supported. Was a Quality Assurance Supervisor, handling multiple Quality Analysts and supporting multiple banking programs. I managed Quality framework per program, reporting, Quality data KPI analytics, and process improvement.
Office and Administration » Team Leadership
Experience: 1 - 2 years
I worked for a Business Process Outsourcing company for 5 years, from January 2019 to May 2024. I have been a part of the leadership team since 2019. I started handling a team of Risk Analysts for a FinTech company. Also got the role of a Senior Team Lead - POC (Internship) around 2022.
Other Skills
Basic Information
- Age
- 34
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Makati, Metro Manila
- Tests Taken
- IQ
- Score: 132
- DISC
- Dominance: 13
- Influence: 10
- Steadiness: 40
- Compliance: 37
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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