VA for Customer Success, Shopify, and Order Fulfillment

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

November 28th, 2024 (yesterday)

Member Since

October 22nd, 2018

Profile Description

A motivated millennial who started her freelancing career as a Content Publishing Upgrade to see actual infow, proficient in providing Customer Service assistance and other virtual tasks such as Data Entry and Administrative Support.

Highly attentive to details, well-organized, trustworthy, and hardworking with a goal-getter attitude. She's an all-around person that can submit the given tasks on time. Also tech-savvy and glued to her devices at all times. She is a fast learner and can work under minimal supervision. Upgrade to see actual info is an excellent communicator and has built strong relationships with her clients.

Online Freelancing Experience in Detail:

- Content Optimizer for a Content Publishing company with 1-year experience• Optimizing WordPress blog posts/articles, Yoast SEO knowledge• Editing blog titles, filling out Meta descriptions, adding necessary Tags and Slug• Editing the content itself via Thrive Architect, adding visual elements• Linking internal and external links, Amazon affiliate codes• Sourcing free images

- Customer Service Assistance for E-commerce Stores• CRM Tools - Gorgias, E-Desk, Zoho, Private Email, HubSpot, and Intercom• Email & Live Chat Support - answering emails regarding any concerns, inquiries, shipping days, canceling orders, and tracking orders. Basically dealing with customers at the highest quality• Shopify - Updating Products, Editing images, Writing Product Description, Onboarding new customers, Issuing refunds and Canceling orders, Creating discount codes, Updating customer records• Order Fulfillment via Oberlo and DSers / Product  Research on Aliexpress and similar sites

- Client Services Coordinator for a large-scale Digital Publishing company• Assisting with the daily management of client queries, and quality control in relation to projects: assigning of publishers and handling of production requests.

- Social Media Management• I help both with Facebook and Instagram postings and moderate comments on each platform

- Data Entry Spreadsheet Updating: Google Sheets, Microsoft Excel - Google Docs - Manually sending collaboration proposals via Contact Forms - Sending messages to aid in networking

Communication Platforms: Gmail, Google Hangouts, Skype, Slack, Microsoft Teams, WhatsApp