Virtual Assistant - Data Entry Specialist

Delivered precise and prompt responses through email and live chat support Facilitated over 30-50 customer interactions through established troubleshooting and resolution techniques Recorded details of customer interactions following standard procedures

In my role providing chat support, I was responsible for delivering precise and prompt responses through live chat interactions. I facilitated between 30 to 50 customer interactions, employing established troubleshooting and resolution techniques to effectively address and resolve issues in real time.

In my role, I was responsible for entering over 100 tally sheets and client data into the internal system daily, ensuring precision and efficiency in data management. I maintained the desktop environment, which included managing hardware, software, and peripherals, to ensure optimal system performance. I documented system performance, identified and recorded bugs, and noted program requirements to support continuous improvements. Additionally, I utilized remote access tools for effective systems troubleshooting and adhered to a weekly rotating schedule, which required adaptability and consistent performance across different shifts.

In my role, I monitored container yards to ensure the proper placement and organization of containers. I was responsible for organizing and verifying the necessary documents required for container withdrawals, and I approved over 20 documents daily for container disposal. Additionally, I oversaw and tracked the total number of containers withdrawn and disposed of in the yard, ensuring accurate records and efficient operations.