Mylyn

Walmart, Amazon & E-commerce Customer Service Representative

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

College
Bachelor of Secondary Education major in ENGLISH / Bachelor of Science in Information Technology

Last Active

January 18th, 2025 (4 days ago)

Member Since

October 9th, 2018

Profile Description

With 5 years of experience as a Customer Service Representative in RYZE Superfoods, Walmart, and Amazon seller platforms. My other responsibilities included product and supplier sourcing, order fulfillment, tracking orders, and inventory management. As a Virtual Assistant, I am self-motivated, proactive, and dedicated to my work. I have a strong work ethic and am willing to go the extra mile to fulfill my responsibilities. I am also hard-working, detail-oriented, willing to improve, and capable of managing multiple tasks simultaneously. With a proven track record in relationship management, my goal is to enhance customer satisfaction, foster customer loyalty, and reduce response times.

Top Skills

Professional Services » Management Services » Customer Support Management

Experience: 2 - 5 years

I utilize Gorgias software to respond to customer inquiries via email, demonstrating strong interpersonal skills, empathy, and conflict resolution. I provide product information, maintain accurate customer records, and strive to exceed customer service standards and KPIs while adhering to policies and procedures. My goal is to enhance customer satisfaction, increase retention rates, and decrease complaints by offering discounts and prompt issue resolution. I also bring strong problem-solving abilities and effective multitasking to the role.

Customer Support » Email Support

Experience: 2 - 5 years

Marketing » Sales » Order Management

Experience: 2 - 5 years

Ensure efficient processing of orders with the latest delivery updates and tracking information. Processing returns and exchanges and managing inventory items.