Yehlen

Virtual Assistant

65 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.68/hour ($999.68/month)

High school diploma

Last Active

November 18th, 2024 (today)

Member Since

October 4th, 2018

Profile Description

FREELANCE
Virtual Admin Assistant (Amazon FBA/Shopify/Etsy)Assists with inventory, inventory planning, shipments, shipment claims/reimbursements.
Responds to customer queries regarding orders or questions about the product/s.
Manages Social Media accounts (IG & Facebook) -inquiries, content. 
Researches to optimize listings.

Uber 
Quality Assurance Specialist
Monitor product support agents calls and review for accuracy of information and call handling according to company guidelines.
Provide supervisors and managers with regular performance feedback on agents.
Prepares and analyzes quality reports for manager and senior quality specialists review.

Concentrix 
Quality Assurance Specialist 
Monitor product support agents calls and reviews emails/chats for accuracy of information and call handling standards.
Deliver coaching feedback to agents on call, email, and chat performance.
Prepares and analyzes quality reports for manager and client review.

Startek
Subject Matter Expert
Conduct training and development for ABAY agents.
Coach and develop action plans, which maximize performance and provide effective feedback.

Top Skills

Experience: 10+ years

Other Skills

Experience: 2 - 5 years

Basic Information

Age
40
Gender
Female
Website
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Address
Tests Taken
IQ
Score:  105
DISC
Dominance: 45
Influence: 7
Steadiness: 26
Compliance: 22
English
C2(Advanced/Mastery)
Government ID
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