FREELANCE
Virtual Admin Assistant (Amazon FBA/Shopify/Etsy)Assists with inventory, inventory planning, shipments, shipment claims/reimbursements.
Responds to customer queries regarding orders or questions about the product/s.
Manages Social Media accounts (IG &
Researches to optimize listings.
Uber
Quality Assurance Specialist
Monitor product support agents calls and review for accuracy of information and call handling according to company guidelines.
Provide supervisors and managers with regular performance feedback on agents.
Prepares and analyzes quality reports for manager and senior quality specialists review.
Concentrix
Quality Assurance Specialist
Monitor product support agents calls and reviews
Deliver coaching feedback to agents on call,
Prepares and analyzes quality reports for manager and client review.
Startek
Subject Matter Expert
Conduct training and development for ABAY agents.
Coach and develop action plans, which maximize performance and provide effective feedback.
Experience: 10+ years
Experience: 2 - 5 years
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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