With over 9 years of dedicated experience as an IT Service Desk Analyst, I bring a valuable knowledge in providing top-notch technical support and ensuring smooth IT operations. I am adept at resolving complex technical issues promptly and efficiently, ensuring minimal downtime and maximum user satisfaction.
Currently, I am expanding my skill set by learning Virtual Assistant tools to enhance my capabilities further. I am eager to apply my IT expertise and newly acquired virtual assistant skills to support businesses in achieving their operational goals.
Skills Highlights:
IT Service Desk Operations
Technical Troubleshooting and Issue Resolution
Customer Support and User Training
Microsoft Office 365
Google Workspace
Canva
CapCut for video editing
Other Virtual Assistant Tools (currently learning such as Notion and Asana)
Let's connect and discuss how my skills can benefit your organization!
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
SEE MORE REAL RESULTS“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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