Customer Service Representative / Virtual Assistant

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (10 hours/day)

at $8.70/hour ($1,914.00/month)

College Undergraduate

Last Active

January 28th, 2025 (8 days ago)

Member Since

September 30th, 2018

Profile Description

Computer Literate and knowledgeable in MS Office (Word, Excel, Website, and PowerPoint). Skills in dealing with the public; knowledge of and proven ability to apply customer service techniques when needed. Ability to work calmly under pressure. Willing to undergo training if necessary.
1. As a Guest Services Account Manager (Corporate Office), I Provide support to Guests and Store associates (Outbound/Inbound Calls, Emails, Chat). I Manage and file documents, filing Chargeback Disputes, audit sales, and transactions made per day.
2. As a Cross-trained agent, I handled overflows from other departments. I did admin tasks, such as processing mass issuance of customer bills, requests for account transfer of ownership, and porting phone numbers from or to another service provider. I did all this in-between taking in calls for the retention, customer service, and technical support department.
3. As a Customer Service agent, I was often commended by customers for providing them with excellent customer support service.
4. As a retention specialist, I was one of the agents with high earnings and scores.
5. Did part-time jobs as VA for clients from the Real Estate Industry and Authors.