Reggie

Quality Analyst, eBay CSR, Virtual Assistant

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Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

February 14th, 2025 (6 days ago)

Member Since

September 25th, 2018

Profile Description

I work with eBay as an email support specialist who handles dispute from our members and basic customer service. This includes but is not limited to an item not received claims, not as-described goods and services, responses to basic questions about the website, how to purchase goods, listing inquiries, and the like.
I also worked as a customer support specialist for 4 years and 4 months in a US debit card company. Before leaving the company, I was a dispute specialist who handled chargeback claims. I started freelancing in 2020 with Nadine West as a Customer Service Specialist. I was promoted as a Quality Analyst from January 2022 until October 23, 2024.

Top Skills

Customer Support

Customer Support » Email Support

Customer Support » Phone Support

Other Skills

Office and Administration » Quality Assurance

Experience: 2 - 5 years

As a Quality Analyst, I perform audits with agent interactions to make sure correct processes were followed, and I provide coaching and feedback.

Basic Information

Age
39
Gender
Male
Website
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Address
Baguio, Benguet
Tests Taken
IQ
Score:  100
English
C2(Advanced/Mastery)
Government ID
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