Sienna

Customer Support Manager/E Commerce Virtual Assistant

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Overview

Looking for part-time work (4 hours/day)

at $10.00/hour ($880.00/month)

Bachelors degree

Last Active

September 19th, 2024 (today)

Member Since

September 15th, 2018

Profile Description

My tasks as a Customer Service Manager are as follows: 1.Answer Customer Inquiries via chat,text or email.2. Process returns 3.generate return label 4.process replacements5. create orders for customers6. fulfill orders7.process refunds8. process reshipments9.track orders10.email customers with shipment Upgrade to see actual infoeck order tracking and update customers12.process claims13.contact couriers14. manage customer service reps and train them. 15.Process orders on third party websites(for dropshipping)16. List profitable products. 17. Edit out website errors18. Excelent knowledge in Shopify, FBMP and Amazon

tools  used: Google Docs, Sheets, Excels, Gorgias, Shopify, FBMP, ClickFunnel, Rock, Slack, Skype, EverFlow, Digistore, 

Top Skills

Customer Support

Customer Support » Phone Support

Customer Support » Phone Support » English Speaking

Other Skills

Marketing » Email Marketing

Marketing » Social Media Management » Facebook marketing

Customer Support » Email Support

Customer Support » Social Media Moderation

Marketing » Social Media Management » Instagram marketing

SEO

Real Estate » Appointment Setting

Customer Support » Technical Support

Customer Support » Sales Support

Office and Administration » Microsoft Excel

SEO » Private Blog Network

Office and Administration » Personal Assistant

Basic Information

Age
32
Gender
Female
Website
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Address
Caloocan City, Manila
Tests Taken
IQ
Score:  105
DISC
Dominance: 29
Influence: 24
Steadiness: 26
Compliance: 21
English
C1(Advanced)
Uploaded ID
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