Consumer Banking Manager | Executive Office Resolutions
Lead a team of 11 specialists handling executive-level consumer banking complaints for a major U.S. bank. Formerly a disputes specialist, resolving call center referrals and written merchant disputes by applying Visa/MasterCard regulations. Skilled in customer engagement, issue resolution, and regulatory compliance.
Senior Underwriter | Real Estate & Mortgage Lending
Managed real estate transactions, including refinancing and property purchases. Oversaw office operations, liaised with real estate agents and bank executives, and worked with major U.S. banks (Bank of America, Wells Fargo, Chase, etc.) to secure optimal mortgage rates. Ensured smooth loan processing from application to closing.
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