Virtual Assistant

Overview

Looking for full-time work (6 hours/day)

at $7.00/hour ($924.00/month)

College graduate. BS in Industrial Engineering

Last Active

November 25th, 2024 (today)

Member Since

August 29th, 2018

Profile Description

Executive Virtual Assistant (Present)
- Maintaining Google files such as (docs, spreadsheets, forms, presentations, and more)
- Create systems using google apps
- Responsive especially during coaching sessions for any help/support needed by my client
- Maintain FB group page
- Creating designs for my client’s FB page
- Listening to recordings and take notes
- Enter call logs in Zoho
- Edit and upload recordings on Youtube
- Manages calendar appointments and Google email
- Set appointments for new and existing clients for coaching calls
Quality Analyst Supervisor (May 1, 2018, to December 15, 2019)
- Maintaining team’s performance daily/weekly/monthly
- Managing Quality team
- Sending reports and analysis to Operations’ partner. Providing recommendations to help process improvement
- Making sure that we deliver good quality standards and share best practices with our partners
Quality Analyst (June 1, 2016 – April 30, 2018)
- Listening to calls to make sure standards and client requirements are respected
- Encouraged good practices and discouraged bad ones
- Identified calls failing to meet predefined standards and identified the problem
- Making sure we are delivering good quality calls to our clients
Customer Service Representative. Level 3 (May 12, 2014 – May 31, 2016)
- Billing and Sales representative
- Responsible for answering inbound call
- Answering customer’s inquiries about their bill
- Providing options and making sure that the customer is getting the best value out of their service/s
- Letting the customer know about the other products and services AT&T is offering
- Helping customers in troubleshooting their services if there are service outage
- Providing good quality and excellent service
- Transaction Processing Representative /Claims Analyst
- Perform data entry and research in various systems and tracking tools. Apply knowledge of processes and related systems to identify, assess, and resolve issues/problems. Assess and resolve non-standard and standard issues or Upgrade to see actual infoek advice and escalate issues when faced with tasks/problems outside the scope of the work.
- Responsible for the completion of straightforward and stand-alone tasks with possibly high-volume transactions following predefined procedures. More specifically, the primary role is to review the completeness and accuracy of insurance claims to ensure that healthcare policy guidelines are followed before authorizing payment or filing a request for a medical review.