Tech Specialist, Full-stack Web Developer & Data Manager

During my 8 years of experience working with a tech team, I successfully collaborated with cross-functional teams to design and execute training programs. These initiatives led to a remarkable 15% reduction in customer escalations and a substantial 10% increase in customer satisfaction ratings. My ability to foster effective teamwork and drive positive outcomes makes me an asset to any project or organization.

Personally resolved over 10,000 technical support tickets ranging from SEO, WordPress, cPanel, hosting, and OptimizePress plugins for a diverse global user base.

Over the past 10 years, I have extensively utilized the page builder in the majority of my projects. My proficiency with this technology enables me to craft compelling landing pages, sales funnels, membership pages, and funnel pages with ease. With a decade of experience under my belt, I am well-equipped to deliver outstanding results in all my web development endeavors.

I possess in-depth knowledge of the latest SEO concepts and cutting-edge methods. My expertise is strengthened by closely following the strategies employed by prominent figures like Neil Patel, Joost, and Jerry West. Staying up-to-date with the industry's best practices allows me to deliver exceptional SEO results and drive organic growth for businesses.

I am well-acquainted with ClickFunnels, and my extensive experience with the platform spans across capturing leads and constructing high-converting funnels. Throughout my journey, I have achieved impressive results, driving valuable leads and optimizing sales funnels to deliver exceptional outcomes for businesses. With ClickFunnels expertise in my arsenal, I am ready to create effective and successful funnels tailored to your specific needs.

Implemented a ticketing system that streamlined the service request process, reducing response time by 30% and resolving issues within SLA guidelines for 95% of cases.

I possess fluency in American English, allowing me to proficiently understand, speak, and write in the language. Throughout my online work experience, I have authored over 50 web articles and created valuable content to support colleagues and customers through building and maintaining knowledge documents and processes. My language skills and dedication to content creation will undoubtedly contribute to the success of any project or team I am a part of.

With a track record of optimizing website content for improved visibility and organic traffic, I've consistently achieved higher search engine rankings, increased click-through rates, and enhanced user engagement. My ideal accomplishments in the realm of content management include crafting compelling meta tags, strategically using keywords, and implementing on-page SEO techniques to deliver outstanding results for my clients.

I have personally crafted visually appealing and user-friendly webpages, a library of 200+ webpage templates and section templates, to increase customer engagement and captivating online presence.

During my tenure as a Technical Support Agent, I excelled at providing exceptional customer support primarily through email exchanges. My strong communication skills and technical expertise enabled me to address customer queries effectively, ensuring high levels of satisfaction.

I have successfully constructed and optimized three thriving Shopify stores in total. This platform is straightforward to comprehend, customize, and launch, especially in comparison to WordPress and other content management systems.

I am well-versed in data engineering and mining, having undertaken several training courses in this field over the past 2-3 years. Recognizing the pivotal role of data in the upcoming decade, I am committed to continually enhancing my skills to remain up-to-date with technological progress.

In my role as a dedicated personal assistant, I've spent a year supporting a highly accomplished Stock Exchange Trader. I've efficiently managed schedules, facilitated seamless communication, and executed crucial tasks to ensure smooth trading operations. My track record includes optimizing time management, enhancing coordination, and contributing to the trader's continued success by delivering impeccable administrative support.