Ken

Virtual/Admin Assistant and Customer Service Specialist

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Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

January 30th, 2025 (5 days ago)

Member Since

August 24th, 2018

Profile Description

> Customer Service Representative - one of the largest banks in the US for 11 years
-Graveyard shift
-Phone Support
-Retail Banking: Credit card, debit card, online banking, checking account
-Auto Finance: loan, lease, dealer, private label, insurance, and banker support line

> Email and Chat Support Operator - eCommerce business for 4 years (WFH)
-Graveyard Shift-Email and Chat support
-online apparel (athleisure)
-Tools used: Zendesk, Shopify, Slack, Fulfillment portal, Gmail, Google Sheet, Skype, Gorgias, Happy Returns, Loop Returns, ..

> Operations Support - Bitcoin software company for 3 years (WFH)
-Graveyard Shift
-Phone, Email, Chat, and SMS support
-Customer Service and Technical Support
-Tools used: Front, Notion, Slack, Gmail, Google Sheets, AWS webphone, Terminal, ..

Aside from the work experiences I have above, I always keep in mind that I:
>Provide effective communication whether I am speaking with the client or with the customers
>Adapt to the business environment and needs at all times
>Work with integrity
>Am punctual and adherent to my assigned schedule
>Aim to have a good and long-term work relationship with my client
>Manage my time well and the tasks under minimal supervision
>know how to handle things in order and do multi-tasking
>Am open to feedback as it will help me to become a better individual
>Have that can-do attitude since I am interested to learn new things/processes/skills