Customer Service Support Supervisor/Trainer/QA

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

January 8th, 2025 (yesterday)

Member Since

August 15th, 2018

Profile Description

Supervisor
• Answer CSRs work-related questions and guide them to solve difficult cases.• Supervise CSRs' work performance and report to the direct supervisor and discuss solutions to make improvement.• Provide prompt support  or coordinate the schedule of CSRs in emergency situations such as difficult issues, power/internet interruption or PC issues.• Communicate technical faults with service tool technical support or internal System support, and feedback to CS management team and CSRs at the same time.
CSR Trainer
• Be responsible for the pre-job training of new trainees to help them master the basic knowledge and skills needed for the job.• Be responsible for the on-job training that helps new interns improve professional knowledge and skills and grow into  a qualified CSR.• Be responsible for daily training and mentoring for CSRs including bad rating analysis and  solution training, mistakes analysis and solution training based on quality Inspection to help CSR improve their work performance.• Be responsible for channel service skills training and monthly knowledge and skills tests to help CSR consolidate the weak sports to achieve comprehensive improvement. • Be responsible for improve training materials and design test papers and generate answer analysis report to provide CSR with tangible learning materials.
December 20, 2013 – August 10, 2018
Customer Service Representative  December 20, 2013 to February 2015 , February 2016 to March 2017
• Resolve customer complaints via phone.• Use telephones to reach out to customers and verify account information.• Greet customers warmly and as certain problem or reason for calling. •  Assist with placement of orders, refunds, or exchanges