Customer Service Specialist

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

March 31st, 2025 (4 days ago)

Member Since

August 14th, 2018

Profile Description

My name is Upgrade to see actual info, and I have a strong background in customer service, virtual assistance, and appointment setting. With over three years of experience in a call center and additional freelancing roles for six years, I have developed a deep understanding of client relations, problem-solving, and administrative tasks.
Why I Chose This Career PathI pursued this career because I enjoy helping people and ensuring smooth business operations. Working as a virtual assistant and customer service representative has enhanced my communication skills, multitasking abilities, and adaptability. I also value the flexibility and learning opportunities that come with working in a virtual setting. 
Experience and Previous WorkMy experience includes working as a:
-Order Entry Specialist: Handling inbound calls and ensuring 100?dress accuracy.Maintained high standards of service excellence and attention to detail.-Customer Service Representative: Handling inbound and outbound calls, resolving customer concerns, and ensuring client satisfaction.-Appointment Setter: Scheduling and confirming meetings for businesses, ensuring an organized calendar.-Virtual Assistant: Managing emails, data entry, administrative support, and handling customer inquiries efficiently.-Online Instructor: Teaching general environmental topics, demonstrating strong communication and presentation skills.
Skill SetI am proficient in various tools and software, including:
Soft dialer (Zoiper, Xen Call, Convoso)
CRM systems overview (HubSpot, Bitrix24, Mailchimp, Pancake)Communication tools (Slack, Zoom, Skype)Scheduling software  (Google Calendar)Data Management (Airtable, Core Driving) Basic graphic design (Canva)Microsoft Office & Google Suite (Excel, Word, Docs, Sheets)
My skill set also includes strong problem-solving, time management, attention to detail, and the ability to adapt to new systems quickly.
Why I Would Be a Great Fit for a Growing Company?I am a highly adaptable professional who thrives in fast-paced environments. I am detail-oriented, dedicated to delivering high-quality service, and always eager to learn new skills. As companies grow, efficiency and strong communication become even more critical—qualities I bring to the table. My ability to multitask, stay organized, and build trustworthy relationships makes me a valuable asset to any growing team.
Most Important Aspects of Company Culture:I believe a positive and collaborative work environment is crucial. Open communication, respect, and continuous learning opportunities create a strong company culture. I value workplaces that encourage teamwork, recognize employees' contributions, and provide opportunities for professional growth.